FAQ’s

I need to change or cancel my order?

Please contact us immediately and we will do our best to catch the order before it leaves our store. If you contact us by phone please have your order confirmation available for speedy processing. If you prefer to contact us by email, send it to customerservice@zeebis.com and be sure to include your name and confirmation number.

How do I return/exchange an item?

To return or exchange an item, simply include the return form (sent with your original package) and item(s) to:

Zeebi’s ATTN: Returns
7718 Center Boulevard Southeast
Snoqualmie, Washington
98065

We recommend you return the item through an insured carrier, and that you insure the item for its full value.

Can I order if I don’t have a credit card?

Yes! We accept money orders. Complete your order and send the total amount (including shipping costs) to:

Zeebi’s ATTN: Orders
7718 Center Boulevard Southeast
Snoqualmie, Washington
98065

Once we receive your money order we will immediately send the shipment that day (if money order is received by 10:00 AM PST ), otherwise it will go out the next business day.

When will you ship my order?

Orders placed by 10:00 AM PST Monday through Friday will ship from our store the same day. Orders placed over the weekend, and after 10:00 AM PST on weekdays will ship out the next business day. This excludes holidays. Please see our holiday schedule for the dates when we are closed. In the event that an order is placed over a holiday, orders will be shipped out the next business day.

Need help with your Zeebis.com gift certificate?

Go to Gift Certificate Help.

Still need help?